Avaya IP Office

The Avaya IP Office Preferred edition from Sears Communications includes sophisticated versions of automated attendants, voicemail, and conference calling as well as all of the features of the Avaya IP Office Essential edition. Productivity can also be enhanced with access to optional user applications for Office Worker, Teleworkers, Mobile phone users and Power users.

Auto attendants

• Use automated answering as a customer service to direct known callers to specific teams or to provide your callers with quick access to information.

Voice mail Pro

• Up to 40* concurrent calls
• Voice storage dependant on PC hard drive size (1MB per minute)
• Unlimited multi-level intelligent automated attendants
• CLI/ANI number screening to personally answer and route known callers
• Time and date profiles to cater for public holidays and emergency announcements
• Sophisticated in-queue announcements Estimated Time to Answer and Position In Queue
• Multiple language support
• Single, centralised voicemail when used in an IP Office multi-site installation or each site can operate individual voicemail.
• Message control: Save, Delete, Forward, Repeat, Rewind, Fast Forward, Skip Message, and Pause
• Message retrieval options of Last In First Out/First In First Out playback
• Set message as Priority, to be played first
• Alert sent that there are messages in your voice mail box

User features

• Record calls to mailbox
• Personal attendants
• Personalise greetings and pre-record extended greetings
• Send notification, Forward, and Copy voice messages to Email Inbox
• Browser based access to voice messages
• Message control from your PC

Requires Power User, Teleworker, or Office Worker licence

Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (i.e. Outlook)

Conference calling

• Helpful voice prompts guide callers into the conference call
• Unique PIN codes ensures security for conference calls
• Conference entry/exit tones; single beep on entry, double beep on exit.
• Conference call recording

Conference Call control Requires Power User, Teleworker, or Office Worker licence

Optional user productivity applications

• Office worker – for phone intensive tasks combining telephone and PC screen call controls
• Mobile phone user – your mobile phone as an office extension
• Teleworker – remote extensions connected via the Internet
• Power user – all of the features of the Office, Mobile and Teleworker for key staff

**System requirements

An Avaya IP Office 500 system plus:

• Ethernet attached PC running Windows Server 2003 (32-bit), Windows Small Business Server (32-bit and 64-bit), Microsoft Windows Server 2008 (32-bit and 64-bit), Windows Server 2008 R2
• Ethernet attached PC configured with Applications Server DVD (Windows Operating System not required)
• Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (i.e. Outlook)
• IP Office 500 system has 128 party conference capacity, with up to 64 parties on a single call
• Requires as many digital trunks/channels as external participants.

**User requirements

• Any IP Office telephone, headset, mobile phone and network contract etc. as required
• PC/Lap top plus Windows operating system, networking, broadband and applications as required

**For complete and latest specifications please contact Sears Communications.

The Avaya IP Office Worker application is ideal for phone intensive tasks where PC screen based call controls can enhance productivity.

Used in association with a phone the PC browser based telephone console, Avaya one-X Portal provides easy control of contacts, dialling, voicemail, presence, call logging and conferencing.

The Avaya IP Office Mobile Worker app turns any phone (mobile, home phone etc.) into an extension of your office phone system with many of the call handling features available in the office.

One number access

Staff give out just one phone number – your business number – and calls ring simultaneously on any other designated phone making it easy for customers and colleagues to reach them wherever they are. All calls that go through IP Office can be tracked and monitored to capture data on customer interactions

Reduce or eliminate call charges

Mobile calls that are routed through IP Office, using the Avaya oneX mobile app, take advantage of business land line calling plans which can significantly reduce overall calling costs. Calls from your business mobiles to your IP Office system may be free of charge.

Easy access to all messages

Voicemail, email and faxes all appear in a single inbox for fast, efficient message retrieval.

Mobile phone reads emails to you

Using generic text to speech services making it safe and easy to check emails on the move. Hear and reply to email messages over the phone – no need for a laptop or smartphone.

On premises roaming

With a mobile phone or an Avaya wireless IP phone staff can roam throughout your premises or grounds and stay completely accessible.

With an Internet connection and an Avaya IP phone, home and remote workers are a seamless extension of the main office, making it easy for customers and colleagues to reach them.

The Teleworker app includes a PC softphone that you can use with a PC/laptop and head set instead of a physical phone. Teleworkers on the same IP Office system can also make video calls to each other subject to network capacity.

The Teleworker app also includes the Avaya one-X Portal to manage calls, check messages, etc. or to route calls to a home or mobile phone if the Internet connection is unsuitable for telephone use.

Locate your staff where you need them and control your call and property costs with Avaya IP Office Teleworker.

Key members of staff can stay connected anywhere; in the business, from their mobile phone or working remotely from home, hotel or other location. The Avaya IP Office Power User application combines all of the features of the Office, Mobile and Teleworker apps.

Avaya IP Office Receptionist offers a visual display of incoming calls and call status throughout the business with an easy-to-use PC interface.

Fast, accurate call handling

Even with large call volumes operators can route calls quickly and accurately on screen with a mouse click.

Visual call status

Shows the operator who’s busy, on the phone or away from their desk.

Centralized call management

A single operator can handle calls for multiple offices, add people to conferences and manage voicemail messages for associates providing consistency of service and cost savings.

Call handling for multiple businesses

When an operator manages calls for multiple businesses, for example in a shared office environment, operators can quickly and accurately identify callers, greet them appropriately, and route calls to the right business.